YOUR VISIT:

FemEsthetics Medical Spa & Laser Center

We look forward to seeing you! Please arrive 10 minutes prior to your appointment to allow time for completing consent forms, other paperwork,  etc

If you would like to enjoy tea and unwind prior to your service please come in at least 15 minutes prior to the appointment so we can steep your choice of  tea appropriately:)

Policies:

New Client Appointments

Please arrive 10-15 minutes prior to your appointment to allow time for completing consent forms, other paperwork, using the restroom, etc

Running Late:

Arriving late will deprive you of valuable treatment time. To avoid delaying the next patient, your treatment will end on time and you will be responsible for the full treatment cost. While we will make every effort to perform your entire treatment in the remaining scheduled time, we reserve the right to reschedule your appointment if we feel there is not enough time to give you quality treatment and not keep other clients waiting. Arriving more than 10 minutes late may cut into your results or result in cancellation of your appointment( depending on our schedule) if more than 15 minutes late we reserve the right to charge a  $50 cancellation fee for aesthetician/nurse staff visits and $75 for the physician.

We absolutely understand things happen and we empathize when it does so please just call and communicate with us the  best you can.

We ask that you kindly let us know in as much time as possible if possible if you cannot make it in.

Cancellation Policy:

If you need to cancel an aesthetic appointment, please contact us 24 hours in advance of your scheduled time. All aesthetic cancellations with less than 24 hours’ notice are subject to a $50 cancellation fee or $75 fee for a physician appointment. This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others

By scheduling an appointment, you are agreeing to our cancellation policy. Patients arriving more than 10 minutes late may result in a shortened appointment  or a cancellation if there is not enough time to complete the procedure.

Cancellation of a pre-paid and or scheduled Facial threading,Liquid Face Lift, Laser Resurfacing, PRP or Vaginal Rejuventaion Procedure will result in a fee of $500 if not cancelled at least 48 hours in advance. Should the client choose to reschedule at a later date, the $500 fee will be applied to the cost of the procedure at that time.

Gift Certificate & Gift Card Policy

Gift Certificates and Gift Cards are non-refundable and cannot be redeemed for cash or gratuities.

Prices & Promotions

We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website, Facebook, and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.

Gratuities

Gratuities are at your discretion, and are always appreciated by our technicians, and aestheticians. The industry standard is between 15-20% of the cost of each individual service, and what you choose to give depends on your level of satisfaction.

Refund Policy

We do not offer refunds on services rendered. Aesthetic results are quite variable from person to person and while we do our best achieve the desired outcome if cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.

Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days for the same product only. In accordance with FDA regulations, we do not offer refunds on any nutriceuticals or supplements.

Treatment Expiration

Service packages and pre-paid treatments (except Laser Hair Removal) must be used within 12 months of the date of purchase or they will expire. Laser Hair Removal packages must be used within 18 months of date of purchase or they will expire.

Practice-Patient Relationship

We love our clients but sometimes we have to reserve the right to refuse service at any time, to anyone, for any reason

 

Treatment Outcomes

We will be honest in all our dealings with you as our trusted client. Aesthetics is not an exact science and how you may respond to a given treatment will vary from person to person. It is virtually impossible to predict exact outcomes  and therefore payments made for services are for treatments to be performed – not for a specific result. However, we always strive to achieve the absolute best result that we can for you and your happiness is always our most valued goal. Thank you for allowing us to serve you!

Blessings,

Stephanie Stewart

Clinical Aesthetician/ Medical Aesthetic Provider